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SoftwareCRM

Zoho CRM

Sales CRM for managing leads, contacts, deals, workflows, reporting, customer journeys, and connected Zoho business apps.

Last reviewed: 2026-07-21

Zoho CRM website screenshot
Website screenshot captured 2026-07-21. Visit the vendor website to confirm current product details, pricing, and availability.

Overview

Sales CRM for managing leads, contacts, deals, workflows, reporting, customer journeys, and connected Zoho business apps.

Best for

Small and midsize teams that want configurable sales CRM capabilities with a free entry plan and broad business-suite connections.

Not ideal for

Merchants that mainly need an ecommerce-native helpdesk or want minimal configuration across a very simple customer workflow.

Key features

Lead and deal management
Workflow automation
Reports and dashboards
Sales forecasting
Zoho suite

Integrations

Confirm current integration depth with the vendor before buying. Listed integrations are a starting point for research, not a complete implementation guarantee.

Zoho BooksZoho InventoryGoogle WorkspaceMicrosoft 365Shopify connectors

Pricing summary

Zoho CRM offers a free edition for limited users plus paid per-user tiers and bundles. Advanced support, storage, and other Zoho apps may add cost.

Free trial

Yes

Free plan

Yes

Pros and cons

Pros

  • Free small-team entry point
  • Broad Zoho ecosystem
  • Flexible automation and customization

Cons

  • Edition differences require close comparison
  • Setup can become complex
  • Ecommerce order context may depend on integrations

Alternatives

GorgiasCustomer support and customer context platform built for ecommerce teams handling tickets, order questions, and support automation.HubSpot CRMCustomer relationship platform for managing contacts, deals, pipelines, tasks, tickets, shared conversations, and cross-team customer data.Salesforce Sales CloudEnterprise sales CRM for leads, accounts, opportunities, forecasting, automation, reporting, and connected customer workflows.PipedriveSales-focused CRM with visual pipelines, lead and activity management, email tools, automation, forecasting, and optional add-ons.FreshsalesSales CRM from Freshworks with contacts, accounts, pipelines, email, phone, chat, automation, scoring, and reporting.monday CRMFlexible CRM built on monday.com for leads, contacts, deals, communication, automation, dashboards, quotes, and post-sale workflows.KustomerCustomer-service CRM that combines customer profiles, omnichannel conversations, routing, workflows, knowledge, reporting, and AI tools.Re:amazeEcommerce customer messaging platform with shared inboxes, live chat, social channels, automation, FAQs, bots, and order context.Zendesk SuiteCustomer-service platform for ticketing, messaging, live chat, voice, knowledge bases, routing, automation, analytics, and AI agents.