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SoftwareCRM

Pipedrive

Sales-focused CRM with visual pipelines, lead and activity management, email tools, automation, forecasting, and optional add-ons.

Last reviewed: 2026-07-21

Pipedrive website screenshot
Website screenshot captured 2026-07-21. Visit the vendor website to confirm current product details, pricing, and availability.

Overview

Sales-focused CRM with visual pipelines, lead and activity management, email tools, automation, forecasting, and optional add-ons.

Best for

Small and midsize sales teams that prioritize a clear deal pipeline and approachable daily workflow.

Not ideal for

Merchants seeking a customer-service helpdesk, ecommerce-specific support inbox, or free permanent CRM plan.

Key features

Visual deal pipelines
Activity management
Email synchronization
Sales automation
Forecasting

Integrations

Confirm current integration depth with the vendor before buying. Listed integrations are a starting point for research, not a complete implementation guarantee.

Google WorkspaceMicrosoft 365SlackQuickBooksZapier

Pricing summary

Pipedrive offers paid per-seat plans after a 14-day trial. Lead generation, projects, campaigns, documents, and usage top-ups may cost extra.

Free trial

Yes

Free plan

No

Pros and cons

Pros

  • Clear pipeline workflow
  • Approachable for sales teams
  • Large integrations marketplace

Cons

  • No permanent free plan
  • Several capabilities are add-ons
  • Not designed primarily for ecommerce customer support

Alternatives

GorgiasCustomer support and customer context platform built for ecommerce teams handling tickets, order questions, and support automation.HubSpot CRMCustomer relationship platform for managing contacts, deals, pipelines, tasks, tickets, shared conversations, and cross-team customer data.Salesforce Sales CloudEnterprise sales CRM for leads, accounts, opportunities, forecasting, automation, reporting, and connected customer workflows.Zoho CRMSales CRM for managing leads, contacts, deals, workflows, reporting, customer journeys, and connected Zoho business apps.FreshsalesSales CRM from Freshworks with contacts, accounts, pipelines, email, phone, chat, automation, scoring, and reporting.monday CRMFlexible CRM built on monday.com for leads, contacts, deals, communication, automation, dashboards, quotes, and post-sale workflows.KustomerCustomer-service CRM that combines customer profiles, omnichannel conversations, routing, workflows, knowledge, reporting, and AI tools.Re:amazeEcommerce customer messaging platform with shared inboxes, live chat, social channels, automation, FAQs, bots, and order context.Zendesk SuiteCustomer-service platform for ticketing, messaging, live chat, voice, knowledge bases, routing, automation, analytics, and AI agents.