Freshsales
Sales CRM from Freshworks with contacts, accounts, pipelines, email, phone, chat, automation, scoring, and reporting.
Last reviewed: 2026-07-21
Overview
Sales CRM from Freshworks with contacts, accounts, pipelines, email, phone, chat, automation, scoring, and reporting.
Best for
Small and midsize sales teams that want communication channels and CRM workflows in one accessible product.
Not ideal for
Merchants needing deep ecommerce order support or enterprises committed to a different customer-data platform.
Key features
Integrations
Confirm current integration depth with the vendor before buying. Listed integrations are a starting point for research, not a complete implementation guarantee.
Pricing summary
Freshsales offers a limited free plan and paid per-user tiers, with a 21-day trial. AI, branded documents, and other add-ons may cost extra.
Free trial
Yes
Free plan
Yes
Pros and cons
Pros
- Free small-team entry plan
- Communication tools are integrated
- Connects to the Freshworks suite
Cons
- Advanced features require higher tiers
- Add-ons can raise cost
- Ecommerce data depth depends on connectors