HubSpot CRM
Customer relationship platform for managing contacts, deals, pipelines, tasks, tickets, shared conversations, and cross-team customer data.
Last reviewed: 2026-07-14
Overview
Customer relationship platform for managing contacts, deals, pipelines, tasks, tickets, shared conversations, and cross-team customer data.
Best for
Merchants that need a traditional CRM across sales, marketing, and service workflows rather than an ecommerce-only support inbox.
Not ideal for
Teams that mainly need ecommerce-native helpdesk workflows and direct order actions with minimal CRM configuration.
Key features
Integrations
Confirm current integration depth with the vendor before buying. Listed integrations are a starting point for research, not a complete implementation guarantee.
Pricing summary
The free CRM has no expiration date. Premium CRM pricing currently starts at $15 per seat per month for Starter; edition, seats, feature limits, bundled hubs, onboarding, and promotional terms can affect total cost.
Free trial
Unknown
Free plan
Yes
Pros and cons
Pros
- Permanent free CRM path with no credit card required
- Traditional contact, pipeline, task, ticketing, and reporting workflows
- Large app marketplace with ecommerce and business-system connections
Cons
- Product editions, seats, limits, and bundled hubs require careful comparison
- Paid costs can grow as teams and feature needs expand
- Less ecommerce-native than a helpdesk built around storefront order actions