Re:amaze

Ecommerce customer messaging platform with shared inboxes, live chat, social channels, automation, FAQs, bots, and order context.

Last reviewed: 2026-07-21

Re:amaze website screenshot — Website screenshot captured 2026-07-21. Visit the vendor website to confirm current product details, pricing, and availability.

Overview

Ecommerce customer messaging platform with shared inboxes, live chat, social channels, automation, FAQs, bots, and order context.

Best for

Small and midsize ecommerce support teams that want multiple channels and store data in one helpdesk.

Not ideal for

Teams looking for a traditional sales CRM, advanced enterprise workforce management, or a permanent free plan.

Key features

Shared inbox

Live chat

Social messaging

Automation and bots

Knowledge base

Integrations

Confirm current integration depth with the vendor before buying. Listed integrations are a starting point for research, not a complete implementation guarantee.

ShopifyBigCommerceWooCommerceStripeKlaviyo

Pricing summary

Re:amaze offers per-user and conversation-volume plans after a 14-day trial. AI resolutions, voice, SMS, and custom features can add usage costs.

Free trial

Yes

Free plan

Pros and cons

Pros

Ecommerce-first support context
Multiple channels in one inbox
Flexible user- or volume-based pricing

Cons

No permanent free plan
Advanced features depend on tier
Not intended for opportunity-based sales management

Alternatives

GorgiasCustomer support and customer context platform built for ecommerce teams handling tickets, order questions, and support automation.HubSpot CRMCustomer relationship platform for managing contacts, deals, pipelines, tasks, tickets, shared conversations, and cross-team customer data.Salesforce Sales CloudEnterprise sales CRM for leads, accounts, opportunities, forecasting, automation, reporting, and connected customer workflows.Zoho CRMSales CRM for managing leads, contacts, deals, workflows, reporting, customer journeys, and connected Zoho business apps.PipedriveSales-focused CRM with visual pipelines, lead and activity management, email tools, automation, forecasting, and optional add-ons.FreshsalesSales CRM from Freshworks with contacts, accounts, pipelines, email, phone, chat, automation, scoring, and reporting.monday CRMFlexible CRM built on monday.com for leads, contacts, deals, communication, automation, dashboards, quotes, and post-sale workflows.KustomerCustomer-service CRM that combines customer profiles, omnichannel conversations, routing, workflows, knowledge, reporting, and AI tools.Zendesk SuiteCustomer-service platform for ticketing, messaging, live chat, voice, knowledge bases, routing, automation, analytics, and AI agents.