Gorgias

Customer support and customer context platform built for ecommerce teams handling tickets, order questions, and support automation.

Last reviewed: 2026-07-14

Gorgias website screenshot — Website screenshot captured 2026-07-09. Visit the vendor website to confirm current product details, pricing, and availability.

Overview

Customer support and customer context platform built for ecommerce teams handling tickets, order questions, and support automation.

Best for

Ecommerce support teams that need customer order context, helpdesk workflows, macros, and commerce-aware automation.

Not ideal for

Teams looking for a traditional sales CRM rather than ecommerce support and customer operations workflows.

Key features

Helpdesk inbox

Order context

Macros

Automation rules

Support reporting

Integrations

Confirm current integration depth with the vendor before buying. Listed integrations are a starting point for research, not a complete implementation guarantee.

ShopifyKlaviyoYotpoRechargeFacebook

Pricing summary

Paid plans scale by ticket allowance and AI-resolved interactions. Overage tickets plus Voice and SMS add-ons can increase total cost.

Free trial

Yes

Free plan

Pros and cons

Pros

Commerce-aware support context
Helpful automation options
Strong Shopify ecosystem fit

Cons

Not a traditional sales CRM
Cost depends on support volume
Setup quality affects value

Alternatives research

Related alternatives research

Best HubSpot CRM Alternatives for Ecommerce TeamsCompare HubSpot CRM alternatives for configurable value, focused sales pipelines, Shopify support, lean help desks, and enterprise sales operations.Read alternatives guide

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Alternatives

HubSpot CRMCustomer relationship platform for managing contacts, deals, pipelines, tasks, tickets, shared conversations, and cross-team customer data.Salesforce Sales CloudEnterprise sales CRM for leads, accounts, opportunities, forecasting, automation, reporting, and connected customer workflows.Zoho CRMSales CRM for managing leads, contacts, deals, workflows, reporting, customer journeys, and connected Zoho business apps.PipedriveSales-focused CRM with visual pipelines, lead and activity management, email tools, automation, forecasting, and optional add-ons.FreshsalesSales CRM from Freshworks with contacts, accounts, pipelines, email, phone, chat, automation, scoring, and reporting.monday CRMFlexible CRM built on monday.com for leads, contacts, deals, communication, automation, dashboards, quotes, and post-sale workflows.KustomerCustomer-service CRM that combines customer profiles, omnichannel conversations, routing, workflows, knowledge, reporting, and AI tools.Re:amazeEcommerce customer messaging platform with shared inboxes, live chat, social channels, automation, FAQs, bots, and order context.Zendesk SuiteCustomer-service platform for ticketing, messaging, live chat, voice, knowledge bases, routing, automation, analytics, and AI agents.